TERMS OF SERVICE FOR “SALONIVO”

B2B version – PWA/SaaS

Document date: 18 September 2026

§ 1. Service Provider and nature of the service

• These Terms govern the use of the Salonivo service provided electronically in the PWA/SaaS model.

• Salonivo is a tool for running and organising salon operations, in particular for recording services and payments, creating reports and statistics, managing the team, settlements, salon settings, cloud data synchronisation and creating backups/exports, within the scope of functions currently made available in the Application.

• The service is intended exclusively for entities using it in connection with their business or professional activity. It is not addressed to consumers.

• These Terms are made available free of charge before the agreement is concluded, in a form that allows them to be saved and reproduced.

§ 2. Definitions

• Application – the “Salonivo” web/PWA application, available through a browser and as an installed PWA on supported devices.

• Customer – an entrepreneur or another professional entity that enters into an agreement with the Service Provider for use of the Application.

• User – a natural person using the Application on behalf of the Customer, including the salon owner, an employee or a user of a shared workstation account.

• Account – an authenticated account in the Application, linked to a salon and a defined role.

• Salon – the Customer’s logical data space in the Application.

• Trial Period – a free 14-day trial period.

• Subscription – paid access to the Application for the purchased billing period.

• Customer Data – data and content entered into the Application by the Customer or its Users.

• Data Processing Agreement – the personal data processing agreement forming part of the service documentation, applicable to the extent that the Service Provider processes personal data on behalf of the Customer.

§ 3. Scope of services

• The Service Provider makes the Application available in the version currently published and may develop, change or withdraw individual functions, provided this does not deprive the Customer of the essential purpose of the service during an active paid period.

• The available functions may differ depending on the User’s role, number of staff members, device and current version of the Application.

• The Application is not an accounting system, fiscal cash register, payroll/HR system or legally required archive. Data from the Application may support settlements, but the Customer remains responsible for maintaining all records and documentation required by law in the appropriate systems.

• The Service Provider may provide system-administration functions for licence management, security, support and maintenance of the service.

§ 4. Technical requirements and risks

• To use the Application, the User needs a device with Internet access, a current supported browser (in particular Chrome, Edge or another browser compliant with modern web standards), JavaScript and HTTPS support, browser storage support and – for PWA installation – Progressive Web App support.

• Certain offline or local functions use localStorage, sessionStorage, IndexedDB, Cache Storage and Service Worker. Disabling these mechanisms may limit Application functionality.

• Use of online services involves, among other things, the risk of connectivity loss, device failure, malicious software, compromised login credentials, software errors or unauthorised access. The Customer should protect devices, accounts and passwords and keep software up to date.

• PWA installation is initiated by the User through browser/system functions. The Application should not be installed without an action by the User.

§ 5. Conclusion of the agreement and account

• The agreement is concluded when the Account/Salon is created and these Terms are accepted, or when a paid Subscription is activated – whichever occurs first.

• The Customer provides true and current information allowing it to be identified as an entrepreneur/professional.

• The Customer is responsible for the actions of its Users and for assigning them appropriate permissions.

• Login credentials are individual, except for the shared-workstation function provided in the Application. Owner credentials must not be disclosed to unauthorised persons.

• The Customer should immediately report any suspected account compromise or security breach.

§ 6. Trial Period

• A new Salon may use a free 14-day Trial Period unless the Application provides otherwise under an individual trial offer.

• During the Trial Period, the basic limit is the owner plus a maximum of 1 additional employee (a maximum of 2 persons providing services in total).

• The Trial Period is intended to evaluate the Application and, as a rule, is available once for the same Customer/Salon unless the Service Provider decides otherwise.

• After the Trial Period ends, access to functions requiring an active licence may be restricted. Expiry of the Trial Period alone does not automatically charge the Customer unless the Customer has activated a paid Subscription or recurring payment.

§ 7. Subscription, prices and payments

• The basic subscription price is PLN 36.00 per month and includes 1 person providing services. Each additional person providing services increases the price by PLN 6.00 per month.

• Salonivo is offered under one monthly subscription model. The Service Provider may periodically offer discounts or promotional codes; the amount payable is shown before purchase.

• Amounts shown to the Customer are final amounts charged by the Service Provider; the way tax is shown on the sales document depends on the Service Provider’s current tax status.

• Payment is made using the method indicated in the Application or on the sales document. A recurring payment may be collected only if the Customer expressly activates such a payment method.

• If recurring payment is not active, expiry of the paid period does not authorise the Service Provider to charge the Customer automatically; continued access requires another payment/activation.

• The Service Provider may change the Price List with at least 30 days’ notice. The new price applies no earlier than from the next billing period after the change takes effect.

• Sales documents may be issued and delivered electronically.

§ 8. Licence and intellectual property rights

• For the duration of the active agreement, the Service Provider grants the Customer a non-exclusive, non-transferable and limited right to use the Application for the Customer’s own business purposes.

• The licence does not transfer copyright in the Application, source code, design, marks, databases, documentation or functional solutions.

• Without the Service Provider’s written consent, it is prohibited in particular to resell access, circumvent limits, make the service available to third parties outside the Customer’s organisation, interfere with the code, decompile it or use the Application to build a competing copy to the extent prohibited by law.

§ 9. Customer obligations and prohibited content

• The Customer uses the Application in accordance with law, these Terms and the intended purpose of the service.

• It is prohibited to enter unlawful content, content infringing third-party rights, malicious code, data obtained without a legal basis or content intended to bypass security measures.

• The Application is currently not intended for storing special categories of personal data (e.g. health data) or payment-card numbers. The Customer should not place such data in text/notes fields unless the Service Provider introduces a dedicated function and appropriate safeguards.

• If the Customer enters personal data of employees, contractors or clients, the Customer, as controller, is responsible for the legal basis, information duties and compliance of the data scope with the data-minimisation principle.

§ 10. Data, synchronisation and backups

• The Application synchronises data with a cloud service and may store a local cache and copies on the device for operation, performance, data recovery and continuity between sessions.

• The Customer should use the available export/backup functions and keep independent copies of data that are business-critical to the Customer.

• The Service Provider uses reasonable efforts to protect data and maintain its integrity, but does not guarantee that no outage, User error, external-provider failure or device failure will ever result in data loss.

• The “Log out and remove data from this device” function removes local data from that device within the scope indicated in the Application and should not remove salon data stored in the cloud, provided synchronisation has completed correctly.

§ 11. Updates, interruptions and availability

• The Application is developed continuously. PWA updates may be downloaded automatically when the Application starts or while the service is being used.

• The Service Provider may carry out maintenance, security updates and migrations. Where possible, planned interruptions with a material impact will be communicated in advance.

• The Service Provider does not guarantee uninterrupted 24/7 availability or any specific SLA level unless a separate agreement has been concluded with a particular Customer.

§ 12. Complaints and support

• Complaints concerning operation of the service should be sent to kontakt@salonivo.pl.

• A complaint should include the Customer’s details, a description of the problem, the date/circumstances in which it occurred and – if possible – the Application version number and material enabling the error to be reproduced without disclosing unnecessary personal data.

• The Service Provider handles complaints without undue delay, generally within 14 business days. If the case requires data from an infrastructure provider or additional diagnostics, this period may be extended and the Customer will be informed.

§ 13. Suspension and termination

• The Customer may stop using the service at any time. Cancellation does not entitle the Customer to a refund for a paid period that has already begun, unless the Service Provider decides otherwise or mandatory law provides otherwise.

• The Service Provider may suspend access in the event of non-payment, breach of these Terms, a security threat, abuse, an attempt to circumvent limits or where required by law.

• For a remediable breach, unless there is an urgent threat, the Service Provider should give the Customer a reasonable period to remedy the breach.

• After the agreement ends, the Customer should download any needed data. Data processed on behalf of the Customer is returned/deleted in accordance with the Data Processing Agreement; as a rule, the operational period for deletion from active systems is up to 30 days, subject to backups and legal obligations.

§ 14. Liability

• The parties are liable under Polish law, subject to the modifications permitted in B2B relationships set out below.

• The Service Provider is not liable for loss or damage resulting from: improper use by the Customer, loss of access to a device/account, operation of the Customer’s systems or connections, data entered by the Customer, changes made by an unauthorised person on the Customer’s side, or use of the Application contrary to its intended purpose.

• To the extent permitted by law, the Service Provider is not liable for lost profits, lost contracts or indirect loss.

• The Service Provider’s aggregate liability for one event or a series of related events is limited to the fees paid by the Customer for the 6 months preceding the event, but not less than PLN 500. This limitation does not apply to damage caused intentionally or to liability that cannot be excluded or limited by law.

• The Customer is responsible for ensuring that its business, tax, employment, GDPR and record-keeping processes comply with law.

§ 15. Personal data

• With respect to Account, billing, support and security data, the Service Provider may act as data controller in accordance with the Privacy Policy.

• With respect to personal data entered by the Customer into the Salon space and processed by the Service Provider solely for the purpose of providing the service, the Customer is the controller and the Service Provider is the processor. The Data Processing Agreement compliant with Article 28 GDPR applies.

• The Data Processing Agreement may be accepted electronically during registration or service activation.

§ 16. Changes to the Terms

• The Service Provider may change these Terms for important reasons, in particular changes in law, security, functionality, payment model, infrastructure or Service Provider details.

• The Customer will be informed of a material change affecting an active paid service at least 14 days in advance, unless an immediate change is required by law or security considerations.

• If the Customer does not accept a material change, the Customer may stop using the service no later than at the end of the current paid period. Continued use after the change takes effect constitutes acceptance where such a mechanism is permitted by law.

§ 17. Final provisions

• The agreement is governed by Polish law.

• Disputes with a Customer who is an entrepreneur are subject to the court having jurisdiction over the registered office/place of business of the Service Provider, unless mandatory law provides otherwise.

• If any provision is found invalid, the remaining provisions remain in force.

• These Terms are effective from 18 September 2026. Document version: 1.1 (18 September 2026).

Appendix – Base Price List